IT Apprenticeship 

Apprenticeship Contract

Reporting to: Technical Manager and Senior Technician

Department: Technical

Working hours: Monday – Friday 08:30 – 17:00

Rate of pay: £4.62 – £8.91 per hour 


About our Apprenticeship Scheme

hi-impact runs a fantastic apprenticeship scheme, which aims to offer an alternative route into employment. The successful applicant will receive on the job training on one of our main customer sites and will complete onsite assessments by an approved apprenticeship provider, allowing the successful candidate to receive a recognised qualification.

Hi-impact are proud to have had three successful apprenticeships join the company and achieve the next step of their career. We are keen to see our next candidate have the same success story and watch their skillset develop in IT Support.  


Main Activities

  • Assist with tech support tickets submitted from colleagues received via email 
  • Answer inbound calls regarding IT queries and resolve accordingly or forward the issue to a supporting team member for further assistance 
  • Provide an update to colleagues when an IT query may take a duration of time to resolve 
  • Update PC’s with the latest software programmes as and when required 
  • Assist with installations or configuring new IT equipment 
  • Support colleagues during busy academic schedules including exams, results day and inset days  
  • Assist colleagues with maintenance checks and tests 


Personal attributes 

  • A positive attitude and a willingness to bring ideas to the team
  • Organised, diligent and thorough
  • Able and willing to acquire new skills and apply them
  • A methodical approach to problem solving
  • Self-motivated, pro-active to problem solving
  • Courteous and friendly manner
  • Customer focussed
  • Excellent time keeping
  • Comfortable working as part of a team and with a wide range of people
  • Flexible approach to work with a willingness to learn on the job
  • Willingness to work hard


How to apply

Before applying to this role please ensure you add a short cover letter above your CV. In your cover letter, please ensure you have covered the following:

  • Why are you applying for this role
  • What you will bring to the role
  • What you hope to gain from your experience with hi-impact


If you are interested in applying for this position, please send your CV and cover letter to [email protected]