Current Job Openings

Job Title: ICT Support Technician

Reporting to: Director of Technical Support

Department: Technical Support

Location: Wirral (with travel across the North West.)

Hours of work: Monday – Friday (08:30 – 17:00) – Hybrid/Flexible Working Options Available

Salary: £24,089 – £30,000

Job Role

• The ICT Support Technician will be responsible for numerous primary schools in the Liverpool
  City Region, Wirral and North West area
• Work in accordance with the companies OKR’s and personal objectives
• Prioritise workload whilst on customer sites, ensuring tech tickets are resolved in a timely
  manner, reviewing backups and maintaining positive rapport
• Remain resourceful when recommending IT software products, liaising with the hi-impact
  office manager providing detailed and accurate technical specifications to organise cost
  effective quotes
• Assist with or complete install, maintain, administrate and update Windows server and
  workstation software
• Assist with or complete install, maintain and update mobile devices in the schools such as
  iPad and android tablets
• Assist with or complete install, maintain and administer the infrastructure including switches,
  wireless systems and routers
• Install and maintain printers, scanners and other peripherals
• Liaise with the curriculum team to ensure all equipment and software as requested is
  prepared for prior to the session going ahead
• Being available for schools to use a Technician Teaching Assistant, supporting with green
  screen, creating podcasts, after school clubs whilst liaising with the curriculum team advising
  of days used
• Write detailed reports and process head office paperwork including AROG’s
  (acknowledgement receipt of goods) after each customer visit and send to Technical Manager or specified recipients
• Keep head office management team up to date with customer issues, outstanding jobs ensuring urgent tasks get escalated as a priority
• Ensure all school information is regularly kept up to date including passwords, internet providers and IT systems, allowing technicians to gain access in the absence of sickness or holidays
• Audit existing and new schools, providing accurate reports to Technical Manager
• Utilise scheduled DES (Development and Emergency Support), assist the tech team with internal or external IT issues, covering colleagues during annual leave or sickness
• Knowledgeable in operating systems including; Windows server 2012 R2 to 2022, Active Directory, Windows 10/11, Microsoft Office
• Understand DHCP, DNS, Group Policy and wireless infrastructure

Skills

• Driving licence and own transport, with business use on insurance policy
• Must be able to obtain successful DBS outcome
• Experience of working within a similar IT support role

Staff Benefits

• 35 days annual leave including bank holidays
• Additional half day in your birthday week!
• Company pension
• Flexible working opportunities
• Company away days