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Job Title: ICT Support Technician

Reporting to: Director of Technical Support

Department: Technical Support

Location: Stockport

Hours of work: Monday – Friday (08:30 – 17:00) – Hybrid/Flexible Working Options Available

Salary: £24,089 – £30,000

Job Role

  • The ICT Support Technician will be responsible for numerous primary schools in the Stockport area
  • Work in accordance with the companies OKR’s and personal objectives
  • Prioritise workload whilst on customer sites, ensuring tech tickets are resolved in a timely
    manner, reviewing backups and maintaining positive rapport
  • Remain resourceful when recommending IT software products, liaising with the hi-impact
    office manager providing detailed and accurate technical specifications to organise cost
    effective quotes
  • Assist with or complete install, maintain, administrate and update Windows server and
    workstation software
  • Assist with or complete install, maintain and update mobile devices in the schools such as
    iPad and android tablets
  • Assist with or complete install, maintain and administer the infrastructure including switches,
    wireless systems and routers
  • Install and maintain printers, scanners and other peripherals
  • Liaise with the curriculum team to ensure all equipment and software as requested is
    prepared for prior to the session going ahead
  • Being available for schools to use a Technician Teaching Assistant, supporting with green
    screen, creating podcasts, after school clubs whilst liaising with the curriculum team advising
    of days used
  • Write detailed reports and process head office paperwork including AROG’s
    (acknowledgement receipt of goods) after each customer visit and send to Technical Manager or specified recipients
  • Keep head office management team up to date with customer issues, outstanding jobs ensuring urgent tasks get escalated as a priority
  • Ensure all school information is regularly kept up to date including passwords, internet providers and IT systems, allowing technicians to gain access in the absence of sickness or holidays
  • Audit existing and new schools, providing accurate reports to Technical Manager
  • Utilise scheduled DES (Development and Emergency Support), assist the tech team with internal or external IT issues, covering colleagues during annual leave or sickness
  • Knowledgeable in operating systems including; Windows server 2012 R2 to 2022, Active Directory, Windows 10/11, Microsoft Office
  • Understand DHCP, DNS, Group Policy and wireless infrastructure

Skills

  • Driving licence and own transport, with business use on insurance policy
  • Must be able to obtain successful DBS outcome
  • Experience of working within a similar IT support role

Staff Benefits

  • 35 days annual leave including bank holidays
  • Additional half day in your birthday week!
  • Company pension
  • Flexible working opportunities
  • Company away days

 

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